Everyday, through work days, I pass over the NICE Road, a tolled road, built brilliantly. At the start of the road, I buy a ticket ( 4 minutes) , at the end, I stop to show a bloke, the ticket, to prove that I've bought a ticket ( 4 minutes ). The trip across, the 9 Km is made in an amazing 4 minutes...............
Phew, now that the math is over, lets get on with my spiel...........The actual productive activity, took just about 30 % of the time, while the rest was unproductive. This morning being, not at my best, I gave the bloke at the checking end an old dated ticket. He, glanced at it, smiled toothily, raised the gate and waved me on. All in 4 minutes. The grin vanished, when I told him that the ticket was a week old. His supervisor, joined the fray and was offended, when I asked him if his lieutenant could read at all and why he was there if he was not doing his job, this amidst furious honking from the rear!!!!!!!!!!!!!!!!!!
The point is why do we go through the motions ? Why do we subject ourselves to the 'nautanki'? Many organizations, go through the motions, without accepting the fact that they are doing so, till a critical mass builds and the organization tips over the point of no returns. Most disasters can be traced back to people and processes that were part of a 'nautanki' or drama rather than practise lean and efficient processes.
Efficient organizations audit their processes and people at regular intervals to identify waste and ruthlessly root it out.........................the direct cost of the 'nautanki' to me? A day of my life in a year!!!!!!!
Returning to the road...................the physical infrastructure is brilliant, the human resources, pathetic. The 'nautanki' goes on.The story of many an organization! Hype & super hype!
7 comments:
Very good observation ane I like it. You have done the audit jon in the process. Totally agree that we od a lot of value nagation actions which shoule not a be a part of the process.
I know the point you get in. Between that point and the xist there are no other entries. Checking is absolutely a redundant fuction. Go to nice site and send a feedback. Address is to Mr. Kheni.
100% for your action. Hats off.
Shankar
Hi Nagaraju sir,
Very good reflections and a sarcastic comment on the present day affairs.
You have hit the nail on the right spot from your observations.
When ISO 9000 certifications started , the intentions were good but it ended up by people going through the motions just before an audit. People don't realise that what they are doing is for themselves not for some audit fellow who is quite happy to point out mistakes and make a career out of it.
It is like people are missing the woods for the forest.
Let such blogs keep coming which are thought provoking and wakes us out of our blissful slumber.
regards
padmanabh
Kudos to CAPT,the crusader!
I see this issue in two parts,systemic and operational;of course,both are interrelated.There should be a better way of toll collection and checking,so that the time is minimised.Something like a prepaid ticket could be thought of for daily commuters.
The'Nautanki' part is purely a matter of omission,due to the kind of staff employed.In govt.sector,
toll collection is usually auctioned out.NICE might have also given it to a BPO.Unfortunately,
the service providers like,
security,cab & tour operations,
canteen,hotel,letter& parcel couriers,cable TV & internet,
mobile,bank EMI collection etc.
employ cheap labour and often, characters of dubious background.
By the way,I happened to see on the 'Discovery' channel the hijack drama of Indian aeroplane to Kabul.Security lapses at Khatmandu airport and then hamhandedness in the let off at Amritsar airport are only seen to be believed.
K.N.Gurudutt
Oh Shankar,I forgot to point out the need for checking at exit point.What if a guy enters at Mysore Road junction,buying a ticket for Kanakapura Road junction ,but continues up to Electronic city flyover?Perhaps, to differentiate the stages,some colour code may be thought of. Anyway,it is a systemic problem.
Yo are right. You hav provided trhe coloyur coded solution. That is the right thing to do.
By the way I forgot to mention the way I habdle issues as I use NICE road and various toll booths when I travel to Bangalore. I hold up the ticket at the windshield with a smiling ace and clear the agte in less than a minute. May be Nagaraj should try this out.
In India a smilingt face eliminates a lot fo steps ecven if that elimination is illegal!
Shankar
I dont know weather it is good or bad but this 'Nautanki' is need to keep us Indian's honest.
.................lets not mix honesty and efficiency. The nautanki is about inefficiency. Find efficient ways to stop crooks, starting with our politicians.
Also, smiling is good for health but not necessarily good for a system.
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