Showing posts with label emotional intelligence. Show all posts
Showing posts with label emotional intelligence. Show all posts

Thursday, June 17, 2010

Social Veneer!

The other day I noticed, an email, in my in-box from a ‘Jules’. Since I was unaware of an acquaintance, by that name I was curious. On delving into my in-box, I learnt, accompanied with a certain amount of amusement and surprise that ‘Somayajulu’ had been rechristened as ‘Jules’.

Around the same time a friend invited me to an evening of Jazz……..at an up market place. There was a tossup between playing Table tennis & the Jazz. The Jazz won so I trotted off, smelling like roses, with my best perfume in place & an integrating grin pasted to my face, for most part of what was a terribly boring evening. I don’t like Jazz, so why did I go? Why did I spend good time amidst folk sucking on dead cigar’s and chica’s in short short skirts, sipping margaritas? Why was I there nodding my head at strategic intervals, rather than knocking a table tennis ball in my club? Many of us know the answer to that one, but refuse, to look at facts, in the eye. It is more important to be seen with the right crowd at the right place, wearing the right stuff, listening to the right music rather than doing what is good for us and what is required of us. In theory this is called as carrying an 'Emotional Load' and Psychologists say is the reason why many people are stressed and confused.

While I do not subscribe to the view that we must be inward looking and exclude all other influences or cultures, I’m also of the view that we must reflect before we begin to ape the West & its practices without a thought.

Digressing a little, I would like to take you back to the Second World War. Both England & Germany were abounding with spies. Englishman in Germany who spoke fluent German & vice versa was let loose. The spy when caught would not break, so the method used to identify, who was not a natural German or Englishman was as follows: ‘A smart punch would elicit a cry of pain & unwittingly this would be in the person’s mother tongue. However well trained the spy was, at heart, they continued to be what they always were at a more intrinsic level, and to my immense dismay I have found that we humans are just like that. With whatever veneer we cloak ourselves, (accented English/perfumed/branded clothing) I find the selfish soul baring itself at the drop of a hat. I always thought, that, education was a panacea, where we became better human beings, where values had a better foundation, but that too is not true. Poor upbringing sticks better than pseudo sophistication, in lives today, that are on the fast track to nowhere!

What did I get, from the evening of Jazz? A sore throat from inhaling second hand cigar smoke and a sprained neck, from having to nod my nut! I’m going to stick to TT in the future, which incidentally is a British game!

Thursday, January 14, 2010

Multiple Intelligence!


I was touched by the moving tale of a young Pakistani family's trip to India, to have their child operated upon, for a complicated heart condition. Apparently the operation was successful & the family was treated extremely well in Delhi. They hope to return in year or so, for a second operation.

Recently the Times of India has launched an initiative to improve people to people contact and understanding, this against Government to Government talks, which seem to go nowhere.

A few years ago, while in Dubai, my ship had a sentry. A quiet fellow we would exchange few words. I always thought he was Indian till I learnt that he was from Lahore & had been an army soldier. Post this we swapped a lot of stories & when we were leaving the Port I invited him over to lunch with us & presented him a company 'T Shirt'.The chap was immensely touched and having grown up on staple anti India propaganda in the army, would hopefully have altered his view about Indian's a tad.The sentry had a common story to tell- how his agent in Pakistan had duped him into coming to Dubai & once he did he found life tough and payment poor. He was looking to return home at the end of his one year contract, to be with his family.At the end of the lunch the chap was in tears.......more so because he did not expect to share a meal with officer's in our hierarchy driven world, where we live in societies with a high Power Distance Index.

Apparently Indian visitor's to Pakistan, during cricket matches were treated like royalty and returned a happy lot!

In that context people to people contact is wonderful but will stop short of achieving anything tangible unless Government's make a breakthrough through negotiation.While many may differ, I think the Indian Government is doing a wonderful job. They talk but keep their guard up.............That is the way forward, at a more serious level you cannot negotiate all starry eyed & full of romance.

However, all attempts to build cultural understanding and intelligence must be encouraged, because that is what distances prejudice and rancour.At the more micro level, I think the same holds true for an organization as well.As a manager, in a global world Cultural Intelligence is as fundamental as is Emotional Intelligence and intrinsic IQ.

It is also important that as Manager's we are equipped with an array of Intelligences to be successful.