Everyday, through work days, I pass over the NICE Road, a tolled road, built brilliantly. At the start of the road, I buy a ticket ( 4 minutes) , at the end, I stop to show a bloke, the ticket, to prove that I've bought a ticket ( 4 minutes ). The trip across, the 9 Km is made in an amazing 4 minutes...............
Phew, now that the math is over, lets get on with my spiel...........The actual productive activity, took just about 30 % of the time, while the rest was unproductive. This morning being, not at my best, I gave the bloke at the checking end an old dated ticket. He, glanced at it, smiled toothily, raised the gate and waved me on. All in 4 minutes. The grin vanished, when I told him that the ticket was a week old. His supervisor, joined the fray and was offended, when I asked him if his lieutenant could read at all and why he was there if he was not doing his job, this amidst furious honking from the rear!!!!!!!!!!!!!!!!!!
The point is why do we go through the motions ? Why do we subject ourselves to the 'nautanki'? Many organizations, go through the motions, without accepting the fact that they are doing so, till a critical mass builds and the organization tips over the point of no returns. Most disasters can be traced back to people and processes that were part of a 'nautanki' or drama rather than practise lean and efficient processes.
Efficient organizations audit their processes and people at regular intervals to identify waste and ruthlessly root it out.........................the direct cost of the 'nautanki' to me? A day of my life in a year!!!!!!!
Returning to the road...................the physical infrastructure is brilliant, the human resources, pathetic. The 'nautanki' goes on.The story of many an organization! Hype & super hype!
